Wednesday, December 29, 2010

How to Remove ESET Nod32 Antivirus When You Forget It's Password

Sometimes ago I managed to install a demo version of nod32 server management console and a few clients then during the initial configuration I add a simple password to make it more secure and as you may guess by the title the password did not work later so the anti virus wouldn't uninstall!.
after a few search in forums I came up to this solution :
1- open registry (Start > Run > Regedit)
2- follow the keys to this value
HKEY_LOCAL_MACHINE\SOFTWARE\Eset\Nod\CurrentVersion\Info\PackageID
3- right click and rename the PackageID thing to something else like packageID1 (you may have to restart in safe mode to be able to change the name)
4-restart and it's done, now you can uninstall it

43 comments:

Anonymous said...

Thank you for posting this! Trying to get info our of ESET was impossible. Using this trick worked! Saved me a ton of time!

Héctor said...

This is the official way to do it:
http://www.eset.eu/knowledge-base/settings-are-password-protected

Anonymous said...

Thank you!
Cool research!

Paul said...

hello, thnks to your help, the tutorials works properly,

Anonymous said...

I was about ready to bust a gasket when I saw that I was "supposed" to go through ESET customer support to uninstall the damn thing. Thank you for this registry workaround, it saved me a lot of time and additional frustration.

Berbagi Ilmu said...

Thanks a Lot..
Good posting

Anonymous said...

Thanks! It works like a charm!

Anonymous said...

Thanks!

Anonymous said...

2012 ESET Smart Security 5 x64

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Anonymous said...

Thanks for the tutorial.

Just to help others.. but I didn`t find PackageID under quite the same directory route. I found it under security.. bla Point is, I still edited the name and it allowed me to uninstall and never mentioned a password.
Cheers

MEHUL PATEL said...

Possible KEY is
HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security\CurrentVersion\Info

PackageID is DWord and its value is your encrypted password of ESET config.
You can ReName it or Delete and ESET Password will be Removed and u can set new or UnInstall ESET as well.

Have to ADMINISTRATOR rights to do in WindowsVista-7-8(no need safe mode)

Thank You,
-MEHUL PATEL

Maher Ba said...

plz , what about eset smart security 4

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Velja said...

Wow, this is a great post! Thank you!

My colleagues tried to uninstall the ESET Smart Security package from a computer and were asked for a password. So then they tried with the ESET's official way using their "uninstaller" tool in Windows 7 Safe Mode in Command Prompt. After using that tool and a restart the ESET Smart Security did not automatically run, but then the network connection didn't work. I guess because of the firewall part of ESET's package was still in the protocol list for that NIC. And the ESET line was still there in the Program Install/Uninstall window in Control Panel. We didn't repair that network connection problem for several days and then I saw your beautiful solution and after applying it ran ESET's uninstall procedure regularly, from the Control Panel, but this time it wasn't asking for a password and after that uninstall the network connection worked! Thank you again!

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Anonymous said...

ESET smart security 6 on windows 8 pro, forgot my password and this worked like a charm. Although I did have to start in safe mode so the ESET service would not be running. Otherwise the registry key wouldn't allow me to edit it. Thanks!

Anonymous said...

thanks

Anonymous said...

thank's a lot..it's really working ;)

Anonymous said...

thanks you set all of us who were being held hostage by eset free.

Anonymous said...

Thanks!